Liberty Mutual Insurance: Company Overview

Liberty Mutual Group is a global insurer and the United States' fourth largest property and liability insurer, ranked 68th on the Fortune 100 list of the country's top firms. The corporation has a market capitalization of more than $100 billion. The company now employs over 50,000 individuals in over 900 sites throughout the world, including 45 states in the United States. Liberty Mutual was founded on July 1, 1912, as the Massachusetts Employees Insurance Association (MEIA), after state law mandated that firms carry employee protection. Workers' compensation insurance was offered by MEIA to businesses, and the first vehicle coverage was sold in 1918. In 1920, the corporation used cinema to teach people about workplace safety, which was a relatively new medium at the time. In Boston, the first Liberty Mutual home office opened in 1937. They invented an escalator emergency stop switch in 1946. Liberty Mutual and Cornell University teamed up in 1957 to develop a "safety automobile" by conducting crash tests using dummies, which had never been done previously. Liberty Mutual's Liberty Life Assurance Branch began selling life insurance in 1964. In 1967, the business developed the first battery-powered prosthetic elbow. Liberty Mutual moved beyond North America by creating its first office in the United Kingdom as the company progressed. They continued to expand in the 1990s by acquiring significant commercial and risk carriers. Safeco was acquired by Liberty Mutual in 2008. By establishing Solar Labs in 2016, the company reiterated its commitment to innovation.

Liberty Mutual's ad campaign, "Only Pay for What You Need," has been running for a while and has recently been spiced up with some humor. The Statue of Liberty is featured in all Liberty Mutual ads.

Personal auto, homeowners, workers compensation, commercial multiple hazards, commercial auto, general liability, global specialty, group disability, fire, and surety are all covered by Liberty Mutual Group today.

Liberty Mutual Facts & Ratings

Year Founded

1912

Market Share Percentage

5%

Financial Strength

Excellent

JD Power Ranking

About Average

BBB Rating

A-

Moody’s Rating

A2

S&P Rating

A

NAIC Complaint Ratio

4.55

 

Liberty Mutual Mobile App Rating

iTunes

    4.8

26.6K user reviews

Google Play

    4.2

3.8K user reviews

 

The Liberty Mutual app is available for iOS and Android. This insurance concierge is where you can report accidents or update personal information 24/7.

Pros & Cons of Liberty Mutual

  • Telematics devices that track driving behavior can save safe drivers up to 30%.
  • Your deductible is reduced or eliminated with the Liberty Mutual Deductible Fund.
  • If it's your first accident, you'll be forgiven.
  • Guaranteed lifetime auto repair at one of the 2,000 guaranteed repair network locations.
  • You will only be sold components created by the manufacturer, not by a third party, if you choose original parts replacement.

Common Questions about Liberty Mutual

How long has Liberty Mutual insurance been in business?

Since 1912, Liberty Mutual has been in operation.

Is Liberty Mutual good automobile insurance?

Liberty Mutual is the United States' fourth largest personal lines insurer.

What is Liberty Mutual New-Car replacement insurance?

If your automobile is totaled and you have less than 15,000 miles on it, new car replacement insurance will cover the cost of a whole new car, not simply the depreciated value of your old car.

What is the process for auto claims with Liberty Mutual?

Whether or not the accident was your responsibility, you must contact your insurance agent as soon as possible. For various sorts of claims, different procedures apply. For further information, contact your insurance representative.

What is Liberty Mutual workers comp claims address?

You can submit a claim by connecting into your account or utilizing the Vantageport interface.

How do I claim towing reimbursement with Liberty Mutual?

By login into your account or utilizing the Vantageport interface, you can submit a towing reimbursement claim.

Is Liberty Mutual a good insurance company?

Liberty Mutual has been around for more than 100 years and is quite good.

How does Liberty Mutual accident forgiveness work?

You can qualify if you have a clean policy for 5 years or longer. You will be entirely forgiven if you have an accident, without noticing a price increase due to that accident.

Does liberty mutual auto insurance have good customer service?

Liberty Mutual service call centers have been recognized for customer satisfaction excellence under the J.D. Power and Associates Call Center Certification Program.

What is Liberty Mutual's new car grace period?

When a new car's coverage of less than 15,000 miles is under one year old, replace your car's new coverage by a new automobile and not only your old car's depreciated worth.

Can I cancel my Liberty Mutual insurance policy online?

You need to call 1-800-658-9857 to cancel a policy.

Are Liberty Mutual and Safeco the same company?

Liberty Mutual is the proprietor of Safeco.

Do Liberty Mutual cover Uber and Lyft drivers?

Liberty Mutual does not offer rideshare insurance.

What does Liberty Mutual cover for homeowners insurance?

The regular Liberty Mutual homeowners insurance coverage covers up to a limited amount of housing, personal property, liability and additional living expenses. Add-on protectors such as drivers and support for valuables coverage, pump overflow and swamp protection and water supply can always be bought.

Liberty Mutual Insurance Products

Car Insurance

Home Insurance

Renters Insurance

Condo Insurance

Landlord Insurance

Antique and Classic Car Insurance

Boat & Watercraft Insurance

RV Insurance

Mobile Home Insurance

Umbrella Insurance

Accident Insurance

Critical Illness Insurance

Identity Theft Insurance

Pet Insurance

Tuition Insurance

Business Owner's Policy & Packages

Commercial Auto

Equipment Breakdown

Excess Liability Insurance

General Liability Insurance

Group Programs

Inland Marine

Mergers and Acquisitions

Commercial Property

Surety Bonds

Workers Compensation

 

Liberty Mutual Auto Insurance Coverage

Bodily Injury Liability.

This coverage protects bodily injuries to the other driver in an accident that was your fault.

Property Damage Liability.

This coverage covers the third party against damage to property and loss of use.

Comprehensive Coverage.

This protection covers damages and loss other than that caused by a collision. It is subject to a deductible.

Collision Coverage.

This protection includes damage to another car, item or person and loss caused by impact. The deductible is required.

Medical Payments.

This protection applies to you, regardless of who was at fault, if you were wounded in an accident. Continuing income, loss of services, burial and child care expenditures are included in the coverage.

Car Rental.

This coverage ensures that you borrow a car for more than 24 hours while your automobile is being fixed.

Uninsured Motor Vehicle.

This medical coverage costs you if you are harmed by someone who has no liability insurance in a mobile vehicle accident.

Towing & Labor.

This coverage helps if you have a disintegration on the roadside.

Gap or Loan/Lease Insurance.

If your losses are larger than that covered by your policy, Gap insurance takes care of your cost. You will still have $33,000 to pay for a car, for instance, although it is valued at 30 000, if it's a total loss. The remaining debt would be covered by gap insurance.

Car Windshield Repairs.

Liberty Mutual will cover you if you have comprehensive coverage or glass and send a technician in your house or workplace to repair your windshield.

Accident Forgiveness.

Five or more years of drivers with a clean policy are eligible and may be forgiven for their first accident without the accident's price increase.

Lifetime repair guarantee.

After an accident, 100 percent repairs are guaranteed for one of 2,000 guaranteed repair systems.

New Car Replacement.

This coverage gives the money to a whole new automobile, not only the depreciated worth of your old car, if you have a total automobile under one-year old and less than 15000 miles.

Better Car Replacement.

If your vehicle is considered to be a total loss, Liberty Mutual will offer you the money for a substitute automobile with a new car of 15,000 less than your existing vehicle.

Original Parts Replacement.

Do you know what replacement parts will be used to repair your vehicle after it’s been in an accident? Liberty Mutual guarantees original parts made by the car manufacturer, not a third party.

Liberty Mutual Deductible Fund.

This protection will minimize your deductible and remove it.

Discounts

Righttrack telematics device discount

Bundle Discounts

Online Purchase Discounts

Homeowner Discount

Military Discount

Early Shopper Discount

Good Student Discount

Student-Away-at-School Discount

Advanced Safety Features Discount

Alternative Energy Discount

Anti-Theft Device Discount

Accident Free Discount

Violation Free Discount

Multi-Policy Discount

Multi-Car Discount

Preferred Payment Discount

Pay-in-Full Discount

Paperless Policy Discount

 

Liberty Mutual Auto Insurance Rates by State

Below is a list of the average rates that drivers typically pay with Liberty Mutual. On average, Liberty Mutual charges approximately $312.09 per month. The cheapest state average is North Carolina at $91.29 per month followed by Minnesota at $149.96 per month. The most expensive state average is Delaware at $852.98 per month.

State

Avg monthly rate

AR

$360.40

CT

$401.43

DE

$852.98

FL

$249.10

GA

$218.19

IA

$287.19

MA

$246.79

MD

$368.08

MI

$446.08

MN

$149.96

MS

$481.31

NC

$91.29

 

State

Avg monthly rate

NE

$291.67

NH

$226.70

NV

$276.07

NY

$419.94

OH

$234.72

PA

$326.96

RI

$373.83

TN

$242.82

TX

$278.59

WA

$194.94

WI

$269.34

 

Liberty Mutual Auto Insurance Rates by Vehicle

Drivers typically will get a discount if they insure multiple vehicles. Here is a list of average rates that Liberty Mutual charges for drivers who have more than 1 vehicle.

Number of Vehicles

Avg Monthly Rate

1 Vehicle

$297.57

2 Vehicles

$367.52

3 Vehicles

$495.87

 

Liberty Mutual Auto Insurance Rates by Homeownership

Customers who own their home rather than rent can sometimes get a small discount. We found that on average Liberty Mutual charges $279.86 per month for drivers who own their home and $326.24 per month for those who rent.

Own/Rent

Avg Monthly Rate

Own

$279.86

Rent

$326.24

 

Liberty Mutual Contact Info

Address

175 Berkeley Street, Boston, Massachusetts

Phone

1 (888) 398-8924

Website

www.libertymutual.com

Facebook

www.facebook.com/libertymutual

Twitter

www.twitter.com/libertymutual

Youtube

www.youtube.com/libertymutual

Linkedin

www.linkedin.com/company/liberty-mutual-insurance